Client Experience Manager

Do you love creating great client experiences, and telling the story of a brand through great content? IV Nutrition Scottsdale is looking for a motivated, creative Client Experience & Social Media Manager to be the face and the voice of our clinic, both in person and online.

About IV Nutrition
IV Nutrition is a leading provider of intravenous (IV) hydration and vitamin therapy, offering personalized wellness solutions to optimize health and well-being.

About the Role

Client experience

• Welcome clients and answer questions about our IV hydration and vitamin therapy services.
• Schedule appointments, manage client intake forms, and ensure accurate information is collected.
• Build lasting relationships through follow-ups, reminders, and a warm, memorable in-clinic experience.
• Monitor reviews and client feedback, and respond promptly and professionally.
• Collaborate with the medical team to ensure seamless client care.
• Help maintain a clean, welcoming clinic environment and uphold company policies and procedures.

Social media and marketing

• Plan, create, and publish content across Instagram, Facebook, TikTok, and other platforms, consistent with IV Nutrition brand standards.
• Manage a content calendar that highlights services, promotions, events, and team culture.
• Engage with followers, respond to comments and messages, and grow our local online community.
• Support local marketing, including community events, partnerships, and promotions that drive new clients and memberships.
• Track basic performance metrics, such as engagement, follower growth, and bookings, and use them to improve results.

Qualifications

• 1+ year of customer service experience; experience managing social media for a business or brand is strongly preferred.
• Strong writing and communication skills, with a good eye for photo and video content.
• Ability to build rapport and put clients at ease.
• Organized, detail-oriented, and comfortable managing multiple priorities.
• Familiarity with Canva, CapCut, or similar tools; proficiency in Microsoft and Google Docs.
• A passion for health and wellness is a plus.

What We Offer

• Competitive pay packages for part-time and full-time team members, including tips, bonuses, monthly service credits, and continuing education opportunities.
• A supportive, collaborative work environment in a state-of-the-art facility.
• The chance to make a real difference in the lives of our clients and to shape how our clinic shows up in the community.

To Apply
Please submit your resume and cover letter. If you have a portfolio or links to social content you’ve created, include them. We look forward to hearing from you!