Systems & Technology Coordinator

Kansas City, KS

Full Time

Experienced

We are hiring a Systems & Technology Coordinator to manage and support the day-to-day execution of our technology stack across a growing franchise system.

This role is responsible for ensuring systems are implemented correctly, used consistently, and functioning properly across all locations.

This is an execution-focused role responsible for supporting franchisees, maintaining system integrity, and improving operational efficiency.

What You’ll Do

Manage POS, Qvinci, Delightree, and Google Workspace
Ensure systems are set up and functioning across locations
Support users with setup, permissions, and troubleshooting
Serve as primary contact for system issues
Configure systems for new openings, promotions, and updates
Ensure consistency across locations
Train franchisees on system usage
Create SOPs to reduce repeat issues
Ensure clean data across systems
Work with vendors on integrations
Communicate with vendors and resolve issues
Reduce manual workarounds
Improve system adoption

Qualifications

Experience with POS, CRM, or similar systems
Strong organization and problem-solving skills
Ability to troubleshoot efficiently
Strong communication skills
Experience building SOPs or training others

Who This Role Is For

Highly organized and detail-oriented
Enjoys solving problems
Comfortable working with multiple systems

What This Role Is Not For

Someone who prefers building systems versus managing them
Someone disorganized or reactive
Someone who avoids repetitive support work

Reality Check
Franchisees will enter data incorrectly, misuse systems, and ask repeat questions.

Your job is to fix issues, train users, and build systems that reduce repeat problems.

If you are not comfortable solving repetitive problems and enforcing system usage, this role will not be a fit.

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How many years have you worked in an operations, systems, or IT support role?

Which systems have you worked in: POS, Google Workspace, CRM, reporting tools, franchise systems?

Describe a time you fixed a recurring user-error problem. What did you change?

Have you trained non-technical users before? When? Where? Describe how and what you trained.

Are you comfortable supporting multiple locations and handling repetitive support requests?

Are you based in Kansas City or willing to work there?

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IV Nutrition

Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications in your area. At IV Nutrition our mission is optimal health and wellness, driven by you, supported by us.

Systems & Technology Coordinator

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